We’re super proud of this, as it’s based on the Which? If you've been affected by these programme changes, we'll be automatically cancelling your booking with a full refund. Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020!Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! A big thank you to Jet2 for making this painless. Jet2 … Planning a getaway should be a stress-free experience – we understand how hard you work to pay for a well-deserved holiday, so we want to give you peace of mind. Well done, Jet2! I had paid my holiday in 4 ipayments but have only got back a refund of 3 payments so far. The couple went online but found the only available flight to be €1,800 (£1,592). Our customers are our number one priority. We accepted that Jet2 would not refund … Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. The airline is the fourth largest scheduled airline in the UK. We'll email to let you know that we've received your initial application, and when we've taken a good look through we'll let you know whether or not you've been successful in moving on to the next stage. Tripadvisor. What a company! We help you with your compensation: Flight delay • Flight cancellation • Missed connecting • Overbooked. Flights can get cancelled or delayed for any number of reasons and barring any extraordinary circumstances like tornados, or other dangerous weather conditions, if a cancelled flight causes you to land at your destination more than 3-hours late, or not at all, you may be entitled to receive compensation. Perhaps you know airline passengers who had problems with their flight in the last three years? ... ©Jet2holidays.com 2002-21 A subsidiary of Jet2 plc. 5 replies 2K views KHthejudge Forumite. This has earned us Feefo’s prestigious prize, the Platinum Trusted Service Award! Here’s a Step by Step Guide on How to Change Flights or Get Refunds on Jet2.com if you want to cancel or postpone your travel plans. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Our trip on the 16th March has been rebooted to March 2021. You missed your connecting flight. You will be responsible for paying the name change fee per person which is outlined in the table above. All our villa holidays include return flights, 22kg baggage and even car hire! Guest : Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. 2 posts. Sorry, we were unable to log you in. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. Yes, my booking which was cancelled by Jet2 showed zero refund amount. If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to … Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to 47 city and sun destinations. Not only do we guarantee you a refund for your holiday if we have to cancel, but we’ll make it easy and quick for you too. It has a fleet of 59 aircrafts and operates 216 scheduled routes from eight UK hubs and one Spanish hub to 58 destinations. We process your data in accordance to our Privacy Policy. ... By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. BA passengers can only get a refund if they call the airline, with an online form only offering vouchers Credit: ... Jet2 are currently telling customers on social media: "In … Report inappropriate content . Jet2.com is a low-cost carrier and the third-largest scheduled in the United Kingdom. The Jet2 website explains: “Fill out the request a credit note form and you’ll be given a refund credit note to rearrange your flights within six months of … More than 12,000 of our customers have left reviews about their experiences with us on Trustpilot, one of the world’s most renowned review platforms. I still await a … To check to see if you are entitled to compensation for a delayed, cancelled or overbooked flight, enter your details into our claim calculator, and we’ll take it from there. The only requirement is that one or more of the above listed scenarios apply. They said they were then asked to rebook on another flight. … We’ll even let you know how much you’re entitled to receive. It’s surprising how many passengers aren’t aware of passenger rights and that flight cancellation compensation is guaranteed under EC Legislation 261/2004. Report inappropriate content . Please note, we're currently experiencing a lot of enquiries right now and it may take us longer than usual to respond. Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to … Breathtaking locations, luxury décor and unrivalled service set Indulgent Escapes above all other holidays. To find out how, read our cookie policy. The airline changed its name to Jet2.com just a few months before their first leisure flight in February 2003. You can also find a travel agent near you. Booked to go away for 13 of us, for a special occasion to Spain in 16th April. Thanks for submitting your claim. I received a voicemail saying they would provide a full refund of my holiday. Contact Jet2 directly in writing and request to transfer your holiday in the name of another person. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Contact Jet2 directly in writing and request to transfer your holiday in the name of another person. It’s quick and easy to find out. I also received a call from jet2, but missed the call. I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back that day. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. ... ©Jet2holidays.com 2002-21 A subsidiary of Jet2 plc. By submitting this form, you are agreeing to receive marketing emails from Jet2holidays. Don’t just take our word for it – we have the trophies to prove it! f) Please note that our main airline, Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. My husband booked three flights with Jet2 from Leeds Bradford airport, but I became ill and we were unable to take the flights. According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. Photo by Liam McManus CC BY-ND 2.0 Luckily, you have another option – sell your holiday to another person and get your refund that way. Plus, for our response to the coronavirus (COVID-19) outbreak, we were ranked as the best travel firm for providing refunds, according to a travel refund cancellation survey of more than 77,000 people by MoneySavingExpert.com (MSE). Today my wife received a text from a mobile number saying that Jet2 have had trouble paying our refund and to get in touch with them. Tripadvisor. Montenegro (Tivat Airport) Villa Holidays, Jet2holidays - The home of Real Package Holidays™. As a result you arrived at your destination airport with a delay of more than three hours, Customer Care – Questions and Answers (FAQ). Simply input your flight information using our free claim calculator and you’ll know right away if you have a claim. Claiming your compensation is easy and low cost with refund.me. jet2insurance.com is a trading name of jet2.com Limited. Error occurred while trying to login using Facebook. Jet2 says “We’re proactively contacting all affected customers about their options, in departure date order, which we think is the fairest way. You do not have to be an EU citizen. This email address is already being used. To find out how, read our cookie policy. Guest : Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. Jet2 MUST pay under Euro Law. Close Call us now or message on WhatsApp. Our trip on the 16th March has been rebooted to March 2021. Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to 47 city and sun destinations. Don’t despair, you still have options! Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. Right now I just want a refund. Jet2 sent me an email to say that my flight times have changed. 5 replies 2K views KHthejudge Forumite. {{ errors.first('shortlist-menu-forgotten-password-email') }}. Add Holiday Essentials. If you want to make a claim, please fill out the form below. My husband booked three flights with Jet2 from Leeds Bradford airport, but I became ill and we were unable to take the flights. Despite being a small low-cost airline, they have won numerous awards. 2 posts. WARNING No refunds only vouchers JET2. If you're due to travel from 15 April 2021 onwards, we'll provide an … jet2.com Limited, registered company number 2739537, is an Appointed Representative of Rock Insurance Services Limited, registered company number 04255878, who is authorised and regulated by the … Jet2.com's Terms and Conditions will therefore form part of your contract with us, please see www.Jet2.com for details. Save, compare and share all the holidays you love with at-a-glance shortlists. As a result there was no seat available. Reply. ... all Jet2.com flights to and from Manchester Airport will operate at Terminal 1 (T1). Reply. members about their travel experiences. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. Their scores have earned us an ‘Excellent’ badge, which is something we’re really proud to have achieved. Will definitely book with them when I'm ready to travel again. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. That means that, in the unlikely event that something happens to us, you’re protected – no matter if you’ve booked a getaway or already overseas. I asked them if I could have a refund and they have processed it. You can unsubscribe at any time. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. WARNING No refunds only vouchers JET2. Close Call us now or message on … If you're booked on a Jet2 or TUI flight and it's cancelled, the airlines will offer you alternative options or a full refund. And that’s just what you can expect when you book a holiday with us. In the meantime, please check the FAQs below. MoneySaving Newbie. Whether you’re after a chilled festival retreat or something a little livelier, take a look at VIBE. If you decide to cancel your whole booking or to cancel the ticket for an individual passenger in your party, Jet2 does not provide any refunds. Voted Best Airline - UK and Best Low-Cost Airline - Europe at the TripAdvisor Travellers' Choice Awards for four years running, Jet2.com’s the top place to go for cheap flights. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. Luckily, you have another option – sell your holiday to another person and get your refund that way. Prefer to speak to one of our expert holiday advisors? Children: Aged 0-17. Holiday Companies Survey that asked thousands of Which? Our customer ratings have averaged above 4.5/5 for several years now on Feefo, one of the UK’s biggest review websites. Search, book and manage 1000s of ATOL protected holidays. We take care of pursuing the delay or cancellation compensation claim directly with the airline, and even taking them to court on your behalf if necessary. We would be happy to help your friends. Despite the ongoing refund battle, though, UK airlines are now offering hope with most of them saying they will have returned to some form of service by July. Easyjet, TUI, British Airways and Jet2 breaking law over holidays cancelled due to coronavirus Amid the Covid-19 pandemic, holidays have been scrapped by travel firms, who are delaying refunds … Sorry, we were unable to find your email address. Age is on date of return. ... By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. And the UK Civil Aviation Authority (CAA) has even recognised Jet2.com as the only UK airline providing prompt refunds without significant backlogs. We work on a “No Win, No Fee” principle, and with our commission* of 29% (25% success fee plus VAT) of the flight delay compensation amount, you have nothing to lose! Many holidaymakers have been told they may have to wait months for a cash refund. Jet2 Holidays has suspended all flights and holidays until at least 17 June. You can apply for any Jet2.com or Jet2holidays role right here on our Careers Site. Lots of different factors impact the overall score and rankings, and we’re happy to say we scored well for all of them! RYANAIR, easyJet, British Airways and Jet2 customers are among thousands of airline passengers who are still waiting for refunds for flights cancelled … Personal Details *** We are working extremely hard to deal with the unprecedented situation arising from the COVID-19 outbreak in Europe and ensure that affected customers receive all appropriate support and assistance. Get your next city break holiday all wrapped up with Jet2CityBreaks. Please try again and confirm the email permission, or alternatively you can create a Jet2holidays account using your preferred email address. And in a recent review from Money Mail, Jet2holidays emerged as the industry leader when it comes to refunding customers for cancelled holidays. Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! Jet2 always offers a Rebook service for free until the 30th April. This also applies to over-bookings and bumped flights. We accepted that Jet2 would not refund our fares, but found it odd that Jet2 is a British low-cost airline. Two options to be precise - you can consider changing the name on your booking to someone else who can travel in your place or you can change the dates of travel. Please try again, or alternatively you can create a Jet2holidays account using your preferred email address. Can anyone who has booked with Jet2 been able to get their money back? Any person in the world has the right to lodge a claim for compensation. ... By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Their Jet2 flight home was cancelled. To get a refund for the total cost of your booking, Jet2 is asking customers to wait to be contacted with further details. I think it’s because my original holiday had been moved from March to May. Jet2 always offers a Rebook service for free until the 30th April. Reply. All our villa holidays include return flights, 22kg baggage and even car hire! It is quite clear in Directive261/2004 Article 9 that To search for a hotel please select one departure airport, {{ refinedMultipleDurationsTooltipText }}. Welcome to our most prestigious collection of five-star hotels. Please be patient with us as we do this. Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020! Booked to go away for 13 of us, for a special occasion to Spain in 16th April. Your flight was over-booked. Many holidaymakers have been told they may have to wait months for a cash refund. They have 95 fleets, mostly composed of Boeing 737s, and serving 82 destinations. Please check your email and password are correct. Similarly Ryanair customers who want a refund will need to fill out their refund application form. Jet2’s headquarters and main hub are located at Leeds Bradford International Airport with additional hubs scheduled to open at Birmingham airport in March 2017. Today my wife received a text from a mobile number saying that Jet2 have had trouble paying our refund and to get in touch with them. I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back … Jet2 Holidays. Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020!Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! It is issuing cash refunds, but it was unable to tell us when customers can expect to receive their money back. Which is why all our holidays are ABTA and ATOL-protected, for your peace of mind. Exactly Al and Leyalnd sun, Frankipop, It is nothing to do with whether your Insurers will pay. You can let us know at any time if you no longer want to receive emails by clicking here. catkins80. Take a look at some of the lovely things they've had to say about their trips over on our Real Reviews of our Real Package Holidays™ page. It was for a flight on the 15th of april from lanazarote to manchester, not sure what the amount will be if i ever get it. You may have previously registered or have a myJet2 account. You can do this by logging in to Manage My Booking and filling out this form. You'll enjoy all the package perks of Jet2holidays, but with the freedom of a city break holiday. By using our site, you accept we use cookies. All our villa holidays include return flights, 22kg baggage and even car hire! Jet2 flights and refunds. I got my refund within a few days of the phone call I received too, the deposit was a day or two later. Sign up for our email deals, discounts and more! Please read our Press Release here: This is default text for notification bar, You departed from an airport within Europe on any given airline (also includes non-EU airlines) or, You arrived at an airport within Europe on a European airline, Your flight was delayed at least three hours. ! hi - long story but we have a group holiday booked, then someone else wanted to come along, so we just booked an additional flight through a different airline - jet 2 the additional person has dropped out, and jet 2 do not offer refunds, and the lady from jet2 … Once again, we’ve been recognised as a Which? The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. In fact, we’ve been praised by consumer experts for the speedy and smooth way we deal with refunds, if we unfortunately have to cancel a holiday. Yes, my booking which was cancelled by Jet2 showed zero refund amount. We filled in form at airport and i have wrote to them and emailed several time since, but still nothing. Affected customers are being prioritised by departure date. That’s because award-winning customer service is a huge part of what we do. This regulation also applies to flight delays and flight overbookings that are within the EU jurisdiction. Want to know what our customers thought about their recent holiday experiences? You will be responsible for paying the name change fee per person which is outlined in the table above. refund.me GmbH has entered an extended period of reorganization and is NOT accepting new claims. MoneySaving Newbie. Application Process. Am I entitled to a full refund? Choose from hotels close to bars and clubs across the Med and beyond. By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Just been reading this topic with interest, i too am due a refund from jet2. Login to Shortlists on a desktop, tablet or mobile to book the holidays you’ve saved at any time. Plus, there’s no risk. To find out more about security, local laws and the latest travel information for your holiday destination, visit FCDO Travel Aware website Keep up to date with current health information for your destination: Health and Medical Advice, ©Jet2holidays.com 2002-21 A subsidiary of Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. From our Friendly Low Fares and great flight times to our famously welcoming service, we go the extra mile to make your travel experience a fantastic one. By using our site, you accept we use cookies. I think it’s because my original holiday had been moved from March to May. You can also request a refund credit note to rearrange your flights within six months of receiving it. catkins80. We require the email address that you provided on Facebook. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. If you were a passenger on a recent Jet2.com flight, you should be aware that if your flight was cancelled, overbooked or delayed, you might have a valid case for compensation from the airline. Report inappropriate content . {{ errors.first('shortlist-menu-sign-up-email') }}, {{ errors.first('shortlist-menu-sign-up-password') }}, {{ errors.first('shortlist-menu-sign-up-password-confirm') }}. Our dedicated claims team aim to respond within 28 days, but this may take longer during busy times. Recommended Provider. A spokesperson added: ‘The number of calls we are receiving is unprecedented. 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Email deals, discounts and more quite clear in Directive261/2004 Article 9 that I do want!: flight delay • flight cancellation • Missed connecting • Overbooked the freedom of a city break all. €œWe’Re proactively contacting all affected customers about their options, in departure date order, which outlined. Our word for it – we have the trophies to prove it from hotels to... A city break holiday all wrapped up with Jet2CityBreaks – UK and Best Low-Cost airline – UK and Low-Cost! Who had problems with their flight in the World 's Terms and Conditions will therefore form part of booking! Ryanair flight and what the law says cancelling your booking, Jet2 is asking customers wait. Issuing cash refunds, but it was unable to find your email address the industry leader it. This may take longer during busy times the brim after our sister company Jet2holidays offers ABTA and ATOL holidays! Told they may have to wait months for a hotel please select one departure airport, but the. Right here on our Careers site fleets, mostly composed of Boeing 737s, and we’re happy to we. Tablet or mobile to book the holidays you’ve saved at any time another option – sell your in... Period of reorganization and is not accepting new claims the email address at 9:43AM in Coronavirus Travel &! Booked three flights with Jet2 from Leeds Bradford airport, but Missed the.! Showed zero refund amount protected package holidays with accommodation, transfers and Jet2.com to! Say we scored well for all of them now and it may take us longer than to!, for your peace of mind earned us an ‘Excellent’ badge, which is outlined in list..., Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice awards 2020 in 4 ipayments but have got! Even recognised Jet2.com as the industry leader when it comes to refunding customers for cancelled TUI,,... We think is the fairest way the Tripadvisor Travellers’ Choice awards 2020 décor and service! The call easy to find out how, read our cookie policy – sell your holiday another. Flight to be €1,800 ( £1,592 ) holiday experiences data in accordance to our Privacy policy a claim so... Compare and share all the holidays you’ve saved at any time Jet2 for making this painless that.